Wednesday, December 08, 2010
It will be ready when?
There use to be a story that was probably true, it was about a Shoe Repair Shop. Seems this person dropped of a pair of shoes to be repaired, got his tag and left. He lost the tag and found it about 6 months later. He goes to the shoe shop and hands the man the tag, the owner looks at the tag, looks at the man and says they will be ready next week......
Mexican businessmen always seem to complain of how little business there is or how hard it us to run a business, not enough business, on and on and on...
Yes I am sure there are hassles, just like NOB, just different.
Our insurance was up for renewal on the 22nd of November. Simple, we called the insurance man, who happens to be a local Patzcuaro business man.
He was recommended by a friend a few years ago, with some reservations.
When you ask anyone for recommendation for almost anything in Mexico there is always a pause and a disclaimer to the actual quality or validation to the actual service one is asking about.
In other words the recommendation always comes with " use them at your own risk"
So after calling him and telling him that we wanted to have the policy renewed, I was told that 'No problem, I'll have it ready by the end of the week"
I should have asked him which week.
I drove by his office on Thursday and it was closed.
I drove by his office on Friday and it was closed. Ok, no big problem other than I didn't want to drive around without insurance. After al, everyone know how important insurance is? At least to the policy holder...
I then called him on the on Tuesday, someone else in the office answered and informed me he would be there later...., I gave him my cell phone number and waited.
Called him on Wednesday, voice mail answered and I left him a message. Well, I'll give him a few more days and this way be sure that it will be ready and what's the rush anyway.
On Thursday I called and his voice mail box was full and would not take any more messages.
(Not a good sign)
On Friday I called and was able to leave him a message.
On Monday I had my wife call, just in case I was having bad phone karma.
She called, talked to him again told him all the info and he said, " No problem, it will be ready tomorrow. Tomorrow being Tuesday.
No problem, I would give him an extra day. Called on Thursday and had to leave a message again.
I drove by the office on Friday several times and it was closed.
Monday I found another agent in Morelia that returned my call within 30 minutes. Sent me a quote via email later on that night, around 10 PM.
On Friday of that week, I saw that he called but didn't leave a message on the cell phone. But it was too late, since on Friday I also had in my hands a new policy from a new agent.
Sorry Patzuaro, tried to do business locally, but.......
Talked to a Mexican businessman friend about the situation and was told that a lot of Mexicans only live for the day and if they really have foresight, live for the next day, but never for the future.
That is why so many are just happy with today and the attitude that "It's enough" And that " God will Provide"
Well I hope God does provide, I won't help.
I see that kind of attitude in lots of other places that deal with customers on a day to day basis.
We will go to a restaurant (this is usually only at small family run ones), where we get served and other patrons will get ignored.....Or worse yet, everybody gets ignored.
I was at the hardware store downtown about two weeks ago, they waited on everybody except the guys standing next to me until he finally made himself know by saying something I didn't understand..
Should have asked him what he said......
So, things are not as bad down here as you are led to believe. No business, No jobs, No hope.....No nothing.
Just lots of lackadaisical attitude when it comes to insurance agents. Or maybe it was just me, not defining what reasonable time was.
Yep it was my fault....
Just what my wife says all the time anyway.